Introduction

Caribbean Aqua Systems ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website caribbaqua.com and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out a consultation request form
Submit a contact enquiry
Request information about our products or services

This information may include:

Name (first and last)
Email address
Phone number
WhatsApp number
Project location
Service interests
Message content
Any files you choose to upload

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

How We Use Your Information

We use the information we collect to:

Respond to your enquiries and consultation requests
Provide you with information about our services
Prepare quotes and project proposals
Communicate with you about your project
Improve our website and services
Send you relevant updates (only with your consent)

Data Storage and Security

Your personal information is stored securely using Supabase, a cloud-based database service. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically for a period of 2 years from your last interaction with us. After this period, your data will be securely deleted.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal information
Object to or restrict processing of your information
Withdraw consent at any time

To exercise any of these rights, please contact us at info@caribbaqua.com.

Third-Party Services

We use the following third-party services:

Google Analytics: For website analytics. Google Analytics collects anonymised data about website usage. You can opt out by using Google's opt-out browser add-on.
Cloudflare: For website security and performance. Cloudflare may process your IP address for security purposes.
Resend: For sending email notifications and auto-replies.

Cookies

We use cookies to enhance your browsing experience. Essential cookies are required for the website to function properly. Analytics cookies help us understand how visitors interact with our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@caribbaqua.com
Phone: +1 (268) 123-4567
Address: St. John's, Antigua, Antigua & Barbuda